Join Us for an Enlightening Panel Discussion on the Definition and Evolution of Customer Success

June 14, 11:30 AM EST – We are thrilled to invite you to a captivating panel discussion that will delve into the multifaceted world of Customer Success and shed light on its definition, evolution, and unique dynamics in today’s market. This event, featuring three esteemed leaders in the field, Erin Stavi, Dan Steinman, and Laura Kightlinger promises to be an enlightening experience for professionals and enthusiasts alike.


At the core of this panel discussion is the question: “How do you define Customer Success?” Erin Stavi, Dan Steinman, and Laura Kightlinger will share their perspectives, drawing upon their extensive experience and expertise, to offer profound insights into the evolving landscape of Customer Success.


The panel will explore the true essence of Customer Success, highlighting the various elements and dimensions that contribute to its success. As the discipline has transformed over time, it has become crucial to emphasize different skills and focuses. Because of this, during the discussion the panelists will delve into the skills they believe are most essential for teams in today’s landscape, placing particular emphasis on doing more with less through merciless prioritization.


In an era where the discipline of Customer Success is receiving increasing attention, the panelists will examine the market dynamics that make it both different and similar to traditional approaches. They will discuss the challenges and opportunities presented by these dynamics, providing insights into what strategies should be implemented to achieve success.


One of the key topics the discussion will touch upon is the contrast between simplicity and complexity in Customer Success. Dan, Erin and Laura will explore the delicate balance between setting expectations and going above and beyond, offering practical ways to navigate this challenge effectively.


The role of Customer Success representatives will also be examined, with a focus on their current priorities and their contribution to company growth. The panelists will provide invaluable guidance on where representatives should direct their efforts during this period of rapid growth.


We invite you to join us for this thought-provoking panel event, where Erin Stavi, Dan Steinman, and Laura Kightlinger will share their extensive knowledge and unique perspectives on the definition, evolution, and future of Customer Success. Don’t miss this opportunity to gain profound insights into the ever-changing world of Customer Success.


Event Details:

Date: June 14, 2023

Time: 11:30 AM EST

Location: Virtual, Online

Save your seat here!


Secure your spot today and be a part of this transformative discussion that will shape your understanding of Customer Success. Make sure you add it to your calendar now to gain valuable insights and discover the future of Customer Success.




Erin Stavi: Erin is a leading Customer Success professional with over 10 years of client management in the Marketing and Advertising industry. Consulted in Marketing Analytics, Market Research and Marketing Strategy.


Dan Steinman: Prior to joining Gainsight as Chief Customer Officer, Dan was the first Vice President of Customer Success and Renewals at Marketo. In addition to the CEO role at Gainsight, he has also been General Manager of EMEA and Chief Evangelist. 


Laura Kightlinger: Laura Kightlinger is the VP of International Customer Success at Seismic, the global leader in Sales Enablement. 


Register now to save your seat!