The Age of the Customer – Don’t Let Churn Kill Your Business
But what exactly does good customer success look like? How has it developed over the past few years and more importantly what does it look like the future?
We’ll explore these questions and discuss how to build a company that is customer-focused and what the benefits are of doing so. If you get this wrong, you have NO chance of succeeding in the Age of the Customer.
- In the beginning, Customer Success
- Building a customer-focused company
- The evolution of business models
- The business value of Customer Success
- The new post-Sales
Chief Evangelist at Gainsight
Prior to joining Gainsight as Chief Customer Officer, Dan was the first Vice President of Customer Success and Renewals at Marketo. Dan is a globally recognized thought leader in the Customer Success space, an active blogger and speaker on its behalf, and co-author of the seminal book on Customer Success.
Outreach, the leading Enterprise ready Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.
Learn more at outreach.io
Seismic is the industry-leading sales enablement and marketing orchestration solution, aligning go-to-market teams while empowering them to deliver engaging buyer experiences that drive growth. Seismic’s Storytelling Platform TM delivers innovative capabilities for marketers to orchestrate content delivery across all channels, and for sellers to engage with prospective buyers in a compelling, resonant manner at every step of the buyer journey.
Learn more at seismic.com