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Negotiation Through Tactical Empathy

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Chris Voss

CEO at The Black Swan Group, Bestselling Author 'Never Split The Difference'

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Brandon Voss

President at The Black Swan Group

Negotiation Through Tactical Empathy will change the way you look at communication as a whole, specifically when the intent is to be a trusted advisor to your customers.

It’s a 3-week course with 6 live classes starting on November 1, taught by a 24-year FBI veteran and one of the world’s leading negotiation experts. 

This course is ideal for sales professionals looking to shorten their sales cycle, maintain long-term relationships with their customers, and close better deals faster.

  1. Get in touch with our team to discuss how to set up a business account.
  2. With the business account, you will also have access to all our Sales courses and world-leading expert coaches.
  3. Worried that the course has already started? Don’t worry, we record every class so you can watch them when you want.
chris-voss-headshot-2

Chris Voss
CEO at The Black Swan Group, Bestselling Author "Never Split The Difference"

Chris Voss is the Founder and CEO of the Black Swan Group.

He is also the author of national best-seller 'Never Split The Difference: Negotiating As If Your Life Depended On It'.

A 24-year veteran of the FBI, Chris retired as their lead international hostage negotiator.

The Black Swan Group teaches Tactical Empathy™ for negotiation, applying globally proven techniques to business communication.

Chris and The Black Swan team have helped companies close better deals faster, save money, and solve internal communication problems.

brandon-voss

Brandon Voss
President at The Black Swan Group

Brandon Voss has been instrumental in adapting the FBI's hostage negotiation techniques to the B2B Sales world.

Brandon is Black Swan's thought leader with respect to the three negotiator types: the Analyst, the Assertive, and the Accommodator, and has developed a methodology for how to best deal with them.

He is also the creator of the 'Short Game', a needs assessment procedure that is critical in the discovery process phase of negotiation.

In addition to training clients, Brandon has served as a guest lecturer at the USC Marshall School of Business, the Georgetown's McDonough School of Business and the PIE Network.