Handling Inbound Leads for SDRs Handling Inbound Leads for SDRs
SIA Coaches
Manager, Inbound Business Development
Klaviyo
Senior Director of Sales, EMEA
Klaviyo
  • Description
  • Course Syllabus
  • Coach Information
About this course
This course will set you up with the skills needed to excel at handling inbound leads to nurture them through the buyer's journey. We will share with you skills and tips you can instantly apply to your work to help build your confidence in calls, and whilst working with your colleagues to manage your shared accounts. 

From learning how to qualify and prioritize your leads to practical skills on the essential discovery, building rapport and nurturing leads, this course will strengthen your confidence throughout the whole buyer's journey.

This course has been designed for any SDR/BDRs who are going to be handling inbound leads.

What impact this course will have:
  • Prioritize your inbound leads and follow up on them appropriately
  • Complete the necessary discovery on your leads
  • Structure and run your calls for maximum effect
  • Nurture your customer relationship to consistently add value
Course Syllabus
September 13 2022
1/4
Class 1 | What are Inbound Sales?

 

By the end of this class, you will be able to…

  • Define the different types of inbound sales
  • Understand the high-level buyer’s journey
  • Prioritize your inbound leads and follow up on them appropriately based on type of lead, and stage of buyers journey
September 15 2022
2/4
Class 2 | Understanding the customer fit

 

By the end of this class, you will be able to…

  • Structure a good inbound sequence
  • Define your business qualification criteria
  • Ask the key discovery questions
September 20 2022
3/4
Class 3 | Building Confidence in your calls

 

By the end of this class, you will be able to…

  • Use appropriate power dynamics to build rapport on calls
  • Structure your calls for maximum effect
  • Take appropriate steps post call to progress the sale
September 22 2022
4/4
Class 4 | Closing the deal

 

By the end of this class, you will be able to…

  • Nurture your customer relationship to consistently add value
  • Understand the roles of the internal team to ensure accountability across functions
  • Define and use the metrics required to measure success
Coach Information
Manager, Inbound Business Development
Klaviyo
Madison is the Manager of Inbound Business Development at Klaviyo and currently leads and coaches a team of Inbound BDRs who is responsible for connecting with and qualifying leads driven by Klaviyo’s Marketing team. Madison is passionate about eff...
Senior Director of Sales, EMEA
Klaviyo
Pia is a sales leader passionate about SaaS with a wide range of experience in software, ranging from a bootstrapped growth stage startup to a VC-backed startup acquired by a publicly-traded company.  She has a keen interest in fostering talent i...