Nilanga Fernando

About Nilanga Fernando

Nilanga Fernando
Nilanga Fernando
Head of Customer Success at Railsbank

Nils is passionate about building and scaling companies through customer-centric revenue growth. He has sixteen years of experience in building and transforming companies. He currently leads Customer Success globally for Railsbank – a Series A Global Fintech that’s rapidly growing and disrupting the world of finance. Prior to this he spent four years building MuleSoft into an established market leader, through a hugely successful IPO and an industry-changing acquisition by Salesforce. He built and led the Customer Success team across EMEA, taking the team into eight countries and driving 5x revenue growth. Prior to that, he led a transformation team in a FTSE100 company (i.e. he was a customer!) and he also spent eight years advising companies on their own digital transformations at Deloitte Digital.

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Customer Success
Nilanga Fernando
Want to understand what it takes to ensure customers’ success? Get a perspective on each stage of the customer’s life cycle and how to measure and communicate this internally.