Keri Keeling

About Keri Keeling

Keri Keeling
Keri Keeling
Global Head, Customer Success Innovation & Intelligence at VMware

Keri is a results-driven Customer Success leader with deep experience in helping SaaS vendors build and grow their Customer Success team’s operations and strategies. 

With over 20 years of experience, Keri has established and grown Customer Success teams, operations, and strategies for companies like Juniper Networks, Oracle, Bluenose Analytics, Host Analytics, and Human Concepts (Saba).  Before her time in SaaS software, she spent 11 years in the CLEC space creating customer growth and retention strategies that are shared in the SaaS world today. 

Keri has published white papers, ebooks, blog articles, and speaks publicly in an effort to help pioneer and grow the Customer Success function in the market.  Keri is named among the top Customer Success influencers and top Customer Success leaders to follow.  

In her spare time, she acts as a job coach to assist people in the Customer Success field and is an advisor to smaller SaaS vendors and consulting agencies.  Keri also enjoys motorcycle racing, fly fishing, and spending time with her husband, daughter, and two German Shepherds.

Keri Keeling's Course list

View all courses
Management & leadership
Keri Keeling
If you’re a first-time manager, this course will provide you with the foundational knowledge and skills that you’ll need to lead your team effectively.