Donna Weber

About Donna Weber

Donna Weber
Donna Weber
The Customer Onboarding Expert at Springboard Solutions

Donna Weber is the world’s leading expert in customer onboarding. For more than two decades, she’s helped high-growth startups and established enterprises create customers for life.  

As a recognized thought leader, influencer, strategist, advisor, author, and speaker Donna gets to the heart of Customer Success. 

She is passionate about helping customers reach their goals because when your customers win, you win. 

It’s that simple. 

High growth companies hire Donna to increase customer retention and lifetime value, decrease time to customer-first value, reduce implementation time and costs, boost product adoption and usage, and scale Customer Success organizations. 

Prior to founding her boutique consulting firm in 2016, Donna worked at several startups, where she built Customer Success and Customer Education programs and organizations from scratch. 


Her award-winning book is
Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions.

Donna Weber's Course list

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Customer Success
Donna Weber
Our Customer Onboarding Masterclass will assist you in identifying common challenges faced with customer onboarding and teach you how to improve your onboarding practices to make a real impact throughout your organization.
  • 2 weeks
  • 4 Classes